Customer Services

Terms & Conditions

Customer Service

Delivery Information 

For all deliveries less than €300, postal charges may apply. All orders received will be despatched on the next working day subject to availability. During the Christmas period and other holiday periods, delivery days will be restricted but notified to you on this site. In the event of any items being out of stock we will inform you and give you an estimated delivery date. 

Delivery will be to an Irish address only – including Northern Ireland. All goods must be signed for by an adult aged 18 years or over, and if no one is available at the address at the time of delivery, the goods will be retained by the driver. Notification of the attempt to deliver will be left by the delivery company. A further two attempts to deliver will be made but thereafter the goods will be returned to us. Please note that delivery can take place any time up to 5.30 p.m., we are unable to offer timed deliveries. 

Returns Policy 

You can return any item within 7 days of receipt for a refund of that or to exchange it for something else. In all cases, the items returned must be in their original condition, which includes any packaging. If goods are damaged in transit please notify us immediately by telephoning our Customer Support Department in KAL on 01 413 6444. A customer advisor will be able to take your call Monday to Friday from 8.30am until 5.00pm. 


Alternatively you can e-mail us on Please have your order confirmation number available at the time of telephoning. Any refunds given will be made to your credit card account. Under no circumstances will a cheque, credit note or cash be issued by way of refund.



General Terms And Conditions Of Site Use


Kitchen Accessories Limited

General Terms and Conditions of Site Use

These terms and conditions govern your use of the Kitchen Accessories Limited website,  (the “Company Site”) and your relationship with Kitchen Accessories Limited (“the Company”, “we” or “us”).  Please read them carefully as they affect your rights and liabilities under the law.  If you do not agree to these terms and conditions, please do not register for or use the Company Site.  If you have any questions on the terms and conditions, please contact


1. Information about Us

1.1 is a site operated by Kitchen Accessories Limited.  We are registered in Ireland under company no. 83226 and have our registered office at Gowan Group House, Herbert Avenue, Merrion Road, Dublin 4.  Our main trading address is Kitchen Accessories Limited, 4078 Kingswood Road, Citywest Business Campus, Dublin 24.  Our VAT number is 4625317B.  You may contact us at this address or by email to or telephone us on 01 4136400.  Telephone calls to and from us may be recorded or monitored as part of our efforts to further improve services to our customers.  Unless otherwise stated, all calls to us using the number above will be charged at normal operator rates.




2. Use of the Company Site

2.1 The Company Site is provided to you for your personal use subject to these Terms and Conditions.  By using the Company Site you agree to be bound by these Terms and Conditions. (References to these Terms and Conditions include our Sales Of Goods Terms and Conditions, our Website Privacy Policy, our Acceptable Use Policy and our WEEE Policy. – all seen below)




3. Amendments

3.1 We may update these Terms and Conditions from time to time for legal or regulatory reasons or to allow the proper operation of the Company Site.  Any changes will be notified to you via a suitable announcement on the Company Site.  The changes will apply to the use of the Company Site after we have given notice.  If you do not wish to accept the new Terms and Conditions, you should not continue to use the Company Site.  If you continue to use the Company Site after the date on which the change comes into effect, your use of the Company Site indicates your agreement to be bound by the New terms and Conditions.




4. Registration

4.1 To register on the Company Site you must be an existing trade customer of Kitchen Accessories Limited.


4.2 You must ensure that details provided by you on registration or at anytime are correct and complete.


4.3 You must inform us immediately of any changes to the information that you provided when registering by updating your personal details in order that we can communicate with you effectively.


5. Password and security

5.1 When you register to use the Company Site you will be given a password and asked to amend that password after your first log on to the site.  In order to prevent fraud you must keep this password confidential and must not disclose it or share it with anyone.  If you know or suspect that someone else knows your password you should notify us by contacting or 01 4136400 immediately.


5.2 If the Company has reason to believe that there is likely to be a breach of security or misuse of the Company Site, we may require you to change your password or we may suspend your account.



6. Intellectual Property Law

6.1 The content of the Company Site is protected by copyright, trademarks, database rights and other intellectual property rights.  You may retrieve and display the content of the Company Site on a computer screen, store such content in electronic form on disk (but not on any server or other storage device connected to a network) or print one copy of such content for your own personal non-commercial use, provided you keep intact all and any copyright and proprietary notices.  You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Company Site without written permission from us.  If you print off, copy or down load any part of the Company Site in breach of these Terms and Conditions, your right to use the Company Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.




7. Reliance on information posted

7.1 Commentary and other materials posted on the Company Site are not intended to amount to advice upon which reliance should be placed.  We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to the Company Site or by anyone who may be informed of any of its contents. 




8. Availability of the Company Site

8.1 Although we aim to offer you the best service possible, we make no promise that the services at the Company Site will meet your requirements.  We cannot guarantee that the service will be fault free.  If a fault occurs with the Company Site you should report it to and we will attempt to correct the fault as soon as we reasonably can.


8.2  Your access to the Company Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services.  We will attempt to restore the service as soon as we reasonably can.




9. The Company’s right to suspend or cancel your registration

9.1 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.


9.2 You can cancel your registration at any time by informing us in writing at  If you do so, you must stop using the Company Site.


9.3 The suspension or cancellation of your registration and your right to use the Company Site shall not affect either party’s statutory rights or liabilities.




10. Company’s liability

10.1 The Company Site provides content from other Internet sites or resources and while the Company tries to ensure that material included on the Company Site is correct, reputable and of high quality, it does not make any warranties or guarantees in relation to that content.  If the Company is informed of any inaccuracies in the material on the Company Site, it will attempt to correct the inaccuracies as soon as we reasonably can.


10.2 If we are in breach of these Terms and Conditions we will only be responsible for any losses that you suffer as a result to the extent that they are foreseeable consequences to both of us at the time you use the Company Site.  Our liability shall not, in any event, include business losses such as, but not limited to, lost data, lost profits, business interruption, loss of revenue, loss of anticipated savings, loss of time.


10.3 This clause 10 shall not limit or affect our liability if something we do negligently causes death or personal injury.




11. Third party websites

11.1 As a convenience to customers, the Company Site includes links to other web sites or material which are beyond our control.  The Company is not responsible for any content on any site outside the Company Site.




12. Advertising and sponsorship

12.1 Part of the Company Site may contain advertising and sponsorship.  Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Company Site complies with relevant laws and codes.  We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material.




13. Linking to our Site.

13.1 You may link to our homepage provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.  You must not establish a link from any website that is not owned by you.  The Company Site must not be framed on any other site, nor may you create a link to any part of the Company Site other than the homepage.  We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the contents standards set out in our Acceptable Use Policy (see below).  If you wish to make any use of material on the Company Site other than set out above, please address your request to




14. Viruses, hacking and other offences

14.1 You must not misuse the Company Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.  You must not attempt to gain unauthorised access to the Company Site, the server on which the Company Site is stored or any server, computer or database connected to the Company Site.  You must not attack the Company Site via a denial of service attack or a distributed denial of service attack.  By breaching this provision you will commit a criminal offence pursuant to the Criminal Damage Act 1991 and the Criminal Justice (Theft and Fraud Offences) Act 2001.  We will report any such breaches to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.  In the event of such a breach, your right to use the Company Site will cease immediately.  We will not be liable for any loss or damage caused by a distributed denial of service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programmes, data or other proprietary material due to your use of the Company Site or to your downloading of any material posted on it or any website linked to it.




15. Uploading material to our site

15.1 Whenever you make use of a feature that allows you to upload material to the Company Site, or to make contact with other users of the Company Site, you must comply with the content standards set out in our Acceptable Use Policy.  You warrant that any such contribution does comply with those standards and you will indemnify us for any breach of that warranty.  Any material uploaded to the Company Site will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose.  We also have the right to disclose your identify to any third party who is claiming that any material posted or uploaded by you to the Company Site constitutes a violation of their Intellectual Property Rights or of their rights to privacy.  We will not be responsible or liable to any third party for the content or accuracy of any material posted by you or any other user of the Company Site. We have the right to remove any material or posting you make on the Company Site if, in our opinion, such material does not comply with the contents standard set out in our Acceptable Use Policy (see below). 



16. Jurisdiction and applicable law

16.1 The Irish courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.  These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Ireland.




17. International use

17.1 We make no promise that materials on the Company Site are appropriate or available for use in locations outside the Republic of Ireland and accessing the Company Site from territories where its contents are illegal or unlawful is prohibited.  If you choose to access the Company Site from locations outside the Republic of Ireland, you do so on your own initiative and are responsible for compliance with local laws.




18. Information about You and Your visits to our site

18. We process information about you in accordance with our Security and Privacy Policy (see below). By using our site, you consent to such processing and you warrant that all data provided by you is accurate.




19. Miscellaneous

19.1 You may not transfer any of your rights under these Terms and Conditions to any other persons.  We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.


19.2 If you breach these Terms and Conditions and the Company chooses to ignore this, the Company will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.


19.3 The Company shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its reasonable control.




20. Severability

20.1 If any provision of these Terms and Conditions is deemed to be, or becomes invalid, illegal, void or unenforceable under applicable laws, such provision will be deemed amended to conform to applicable laws so as to be valid and enforceable, or if it cannot be so amended without materially altering the intention of the parties, it will be deleted, but the validity, legality and enforceability of the remaining provisions of these Terms and Conditions shall not be impaired or affected in any way.


These Terms and Conditions were updated on February 28th 2012.


Your concerns
If you have any concerns about material which appears on our site, please contact



Privacy Security


Kitchen Acessories Limited is committed to complying with the Data Protection Act 1998 and has published this policy to help you understand how and why we collect information from you, to whom such information is disclosed and what your rights are. If we make changes to this policy we will notify you by updating this statement on our website.

What information we collect and how do we obtain it
When you request and account with us you provide your name and address information. We do not collect credit card information when you apply for an account. If yours is a “cash account” and you are required to prepay for goods ordered on this site,  you will be asked to provide certain information such as your delivery address (if different to your normal billing address, details of your credit card (only if you are placing an order and paying by credit card), telephone number and email address so that we can process and fulfill your information request or order, notify you of your order status and inform you of special offers and promotions.


How we use your information
We use the information that we collect about you to:
• Process your order.
• Manage your account.
• Administer this website.
• Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.
• Notify you about enhancements to our services, such as changes to the website, new services and special offers that may be of interest. We may contact you by mail, telephone, email, fax or SMS with offers from KAL.
• Contact you by email in the event that you partly complete an order online but then decide not to complete the ordering process.
• Allow you to participate in any interactive features of our service, when you choose so to do.

Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


Disclosure of your information
We may disclose your personal information to any member of our Group, which means our subsidiaries, our ultimate holding company and its subsidiaries. We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
• If or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use as set out in our Terms and Conditions and other agreements; or to protect the rights, property, or safety of, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


Cookies and IP addresses
We may collect information about your computer, including where available your IP address, operating system, browser type, version and the website that you visited prior to this site, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
• To estimate our audience size and usage pattern;
• To store information about your preferences, and so allow us to customise our site according to your individual interests;
• To speed up your searches;
• To recognise you when you return to our site.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Your rights under the Data Protection Act 1998
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise the right at any time by contacting us by telephoning us on 01 4136400 or by writing to the Group Data Protection Manager at Head Office quoting Security and Privacy Enquiry.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
You have a right to access the personal data that we hold on you. If you would like to see a copy please send a cheque for €10 made payable to Kitchen Accessories Limited  and a written request to the Group Data Protection Manager at Head Office , quoting Security and Privacy Enquiry. If you think the information we hold on you is incorrect please contact the Group Data Protection Manager at Head Office quoting Security and Privacy Enquiry.


Monitoring Communications
As part of our efforts to make further improvements to the service we provide to our customers, telephone calls to and from us may be recorded or monitored and used for training purposes. To protect the operation of our computer systems we monitor incoming and outgoing email.


Contact Us
If you have any questions relating to this policy or the use by us of personal data please write to the Group Data Protection Manager at Head Office quoting Security and Privacy Enquiry.


Changes to the Security and Privacy Policy
We keep our Security and Privacy Policy under regular review and we will place any updates in this webpage. This privacy policy was last updated on February 28th 2012.


Head Office Contact Details
Group Data Protection Manager, Kitchen Accessories Limited, 4078 Kingswood Road, Citywest Business Campus, Dublin 24.


Terms and Conditions


Sale Of Goods Terms And Conditions


These terms relate to items supplied to you through the Kitchen Accessories Limited, website,, (the “Company Site”) and should be read in conjunction with the general terms and conditions which will also apply. 


1. Prices

1.1. Your order is an offer to buy from us.  There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you.  At any point up until then we may decline to supply the goods to you without giving any reason.  At the moment the goods are dispatched, a contract will be made between you and us and you will be charged for the goods.


1.2 The prices payable for the items that you order are clearly set out on the Company Site.  If, by mistake, we have under priced an item we will not be liable to supply that item to you at the stated price provided that we notify you before we dispatch the item concerned.


1.3 All items are expressed exclusive of any VAT payable unless otherwise stated.


1.4 Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure.  As your account terms dictate and as agreed with Kitchen Accessories Limited, authority for payment must be given at the time of placing your order.  Payments are processed by our partners; Worldnet.


1.5 In addition to the price, a fee for packaging and delivery may also be charged.  You will be required to select this option during the checkout process while placing your order.


1.6 Some electrical goods incur and additional Producer Recycling Fund (“PRF”) contribution.  This indicates the environmental management cost for recycling historic Waste Electrical and Electronic Equipment (“WEEE”) from private households placed on the market prior to 13 August 2005.  As this is a trade customers only site, the price notice display of all goods will be VAT exclusive. The final amount that you will be charged will include VAT, any carriage charges that may apply, and any PRF charges that may apply. Where you are paying for goods using our secure payments facility, these separate charges will be clearly displayed on your final checkout page before you proceed to payment and will also be shown on the invoice emailed to you.

Where you are paying for goods on credit terms, these separate charges will be clearly displayed on the invoice that you receive after the despatch of the goods ordered.

For more information please visit 



2.  Availability

2.1 If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item.




3. Commercial Use

3.1 The online store is available for use by existing Kitchen Accessories Limited customers only. Access to the on-line store is given at the discretion of Kitchen Accessories Limited. Being a Kitchen Accessories Limited customer does not convey the right to access to the online store.




4. Delivery


4.1. Delivery will be made to the address specified by you on the completed order form.


4.2 Delivery will be to the main entrance of the delivery address.  

4.3 Delivery arrangements will be agreed with you at the time of placing your order.  All goods must be signed for on delivery by an adult aged 18 years or over.  Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.




5. Returns of non-perishable items

5.1 We hope you will be happy with your purchase.  However, should you feel it necessary to return a non-perishable item, you may cancel the contract for its purchase by contacting Customer Care Section, Kitchen Accessories Limited, 4078 Kingswood Road, Citywest Business Campus, Dublin 24, 01 4136400, or, within seven working days of delivery of the items to you.  You should then return the relevant item to us in secure packaging to Kitchen Accessories Limited, 4078 Kingswood Road, Citywest Business Campus, Dublin 24.


5.2 You will be responsible for the cost of returning any item to us unless the item is defective or we have delivered the item to you in error.  The item should be returned to us in its original condition.  If we do not receive the item back from you, we may arrange for collection of the item from you at your cost.


5.3 When we receive notice of cancellation of your contract for any item, we will refund the price paid by you for the item or at your request, if the item is defective, will repair the item or supply you with a replacement item.  We will not refund the delivery charge for sending the item to you unless you are returning an entire order. Refunds will be applied to the credit/debit card used to make the purchase only.




6. Cancellation and changes prior to delivery

6.1 You can cancel or change any of your current orders prior to dispatch by contacting Customer Care Section, Kitchen Accessories Limited, 4078 Kingswood Road, Citywest Business Campus, Dublin 24, 01 4136444, or . In making such contact you should refer to your order confirmation number.





7. Severability


7.1 If any provision of these Terms and Conditions is deemed to be, or becomes invalid, illegal, void or unenforceable under applicable laws, such provision will be deemed amended to conform to applicable laws so as to be valid and enforceable, or if it cannot be so amended without materially altering the intention of the parties, it will be deleted, but the validity, legality and enforceability of the remaining provisions of these Terms and Conditions shall not be impaired or affected in any way.



These Terms and Conditions were updated on February 28th 2012.


Your concerns
If you have any concerns about material which appears on our site, please contact



Acceptable Use Policy


Prohibited Uses

You may use our site only for lawful purposes. You may not use our site:

  • • In any way that breaches any applicable local, national or international law or regulation.
  • • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • • For the purpose of harming or attempting to harm minors in any way.
  • • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our Content Standards.
  • • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
  • You also agree:
  • • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.
  • • Not to access without authority, interfere with, damage or disrupt:
  • • any part of our site;
  • • any equipment or network on which our site is stored;
  • • any software used in the provision of our site; or
  • • any equipment or network or software owned or used by any third party.
  • Interactive services
  • We may from time to time provide interactive services on our site, including, without limitation:
  • • Live chat.
  • • Bulletin boards.
  • • Live cookery and product demonstrations.

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).


We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.


Content standards

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.

You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.
Contributions must:
• Be accurate (where they state facts).
• Be genuinely held (where they state opinions).
• Comply with applicable law in the UK and in any country from which they are posted.
Contributions must not:
• Contain any material which is defamatory of any person.
• Contain any material which is obscene, offensive, hateful or inflammatory.
• Promote sexually explicit material.
• Promote violence.
• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
• Infringe any copyright, database right or trade mark of any other person.
• Be likely to deceive any person.
• Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
• Promote any illegal activity.
• Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.
• Be likely to harass, upset, embarrass, alarm or annoy any other person.
• Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
• Give the impression that they emanate from us, if this is not the case.
• Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
Suspension and termination
We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:
• Immediate, temporary or permanent withdrawal of your right to use our site.
• Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
• Issue of a warning to you.
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
• Further legal action against you.
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the Acceptable Use Policy
We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.



WEE & Battery Statement Policy

The Waste Electrical and Electronic (WEEE) Regulations 2005 and Battery Regulations 2008 implement EU Directives which aim to reduce the Waste that arises from the production of   Electrical and Electronic Equipment (EEE) and Batteries.  One of the principal features of the WEEE and Battery Regulations is that Retailers are obliged to accept returns of WEEE and Batteries from private households free of charge.


  1. Introduction


    1. Kitchen Accessories Limited is committed to the protection of the environment and the implementation of the WEEE and Battery Regulations and in Ireland.
    2. Waste Electrical and Electronic Equipment (WEEE) and waste batteries must never be placed in your waste disposal or recycling bins. WEEE is taken back free of charge at electrical retail outlets on a one-for-one like-for-like basis. There is a bin for small batteries in your local store. Local Authority civic amenity facilities also take back WEEE and waste batteries free of charge. WEEE and waste battery recycling is free.
    3.  If you have any queries about the WEEE and Battery policy please contact Kitchen Accessories Limited, 4078 Kingswood Road, Citywest Business Campus, Dublin 24, or email or telephone, 01 413 6444.

2.     Free Product Take Back


2.1 When you purchase electrical or electronic equipment (EEE) from us, you can return your Waste Electrical and Electronic Equipment (WEEE) free of charge on a one-for-one like-for-like basis other than contaminated WEEE that presents a health and safety risk.  You can also take any WEEE to your local authority’s recycling centre or civic amenity site at any time free of charge.

For example, if you purchase a microwave from us, you can return your old microwave to us free of charge.  However, you cannot return a washing machine                        when you purchase a microwave and will instead be required to return the washing machine to your local civic amenity site, which is also free of charge. 


2.2  We can arrange for the collection of your WEEE items on the same day that we deliver your new product provided that we are given at least 24 hours’ notice of              your intention to return suitable WEEE. Where such equipment is not available for immediate return we can arrange for the collection within 15 days of the date of delivery of your new product purchase provided that your WEEE is disconnected from utilities and permanent structures, and does not pose a health and safety risk.  In addition, you can bring back your WEEE within a maximum of 30 days from the date of delivery to our centre at KAL (Kitchen Accessories Limited), 4078 Kingswood Road, Citywest Business Park, Dublin 24. Please ensure you bring your receipt as proof of your purchase.   You can also take your WEEE to your local civic amenity site at any time free of charge.



2.3 What is EEE?  If your Electrical or Electronic Equipment contains the following symbol, then you can recycle it free of charge with either your local civil amenity site or with us for the reasons outlined above.
WEE Recycle


  1. Price Notice Displays & Contribution to Producer Recycling Fund (PRF)


3.1 Some electrical goods indicate a Producer Recycling Fund (PRF) contribution on their price display.  This indicates the environmental management cost for  recycling historic WEEE from private households placed on the market prior to 13 August 2005.  

3.2 If the PRF contribution is already included, our invoice, receipt and/or delivery docket will state that the price of the EEE item includes the Producer Recycling Fund contribution.  The WEEE Register Society Ltd., the National Registration Body for producers, has approved the PRF contributions per category and                                  subcategory of EEE. For information on those categories and their corresponding costs, please visit

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